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Frequently asked questions
Getting Started (10)
How much does ATAIX charge in trading fees?
How do I start trading?
What is ATAIX?
What is cryptocurrency?
What is blockchain?
I don’t know much about crypto, but want to begin trading.
Will I be taxed on my cryptocurrency gains?
How do I sign up for an ATAIX account?
How do I get a Tier 1 verification?
What do I need for a Tier 1 verification?
Deposits and Withdrawals (9)
How do I deposit a coin with only an address?
How do I deposit a coin with an address and an additional message?
How do I withdraw a coin with only an address?
How do I withdraw a coin with an address and an additional message?
How do I do a card transfer?
How do I do a wire transfer?
How do I deposit Euros?
How do I deposit via Skrill?
How do I deposit via Neteller?
Coins and Tokens (5)
How do I get my coin listed?
I want to trade for a coin/token you guys don’t have listed. What can I do?
What is an altcoin?
What is mining?
What is a cryptocurrency wallet?
How do I make large volume trades?
How do I buy a coin/token?
How do I sell a coin/token?
How do I use a promo code?
Legal and Security (4)
What is 2 factor authentication?
What are the verification tiers?
How safe is ATAIX?
I lost/broke my phone and can no longer retrieve my 2FA code to login. What do I do?
Other Services and Inquiries (4)
What is OTC trading?
How does an IEO work?
What if I have a specific problem on my account or my problem isn’t addressed in the FAQ?
How does the referral program work?
Still have questions?