How can we help?

Frequently asked questions

• Getting Started (10)

  • How much does ATAIX charge in trading fees?

  • How do I start trading?

  • What is ATAIX?

  • What is cryptocurrency?

  • What is blockchain?

  • I don’t know much about crypto, but want to begin trading.

  • Will I be taxed on my cryptocurrency gains?

  • How do I sign up for an ATAIX account?

  • How do I get a Tier 1 verification?

  • What do I need for a verification?

• Deposits and Withdrawals (9)

  • How do I deposit a coin with only an address?

  • How do I deposit a coin with an address and an additional message?

  • How do I withdraw a coin with only an address?

  • How do I withdraw a coin with an address and an additional message?

  • How do I do a card transfer?

  • How do I do a wire transfer?

  • How do I deposit Euros?

  • How do I deposit via Skrill?

  • How do I deposit via Neteller?

• Coins and Tokens (8)

  • What is ADA?

  • What is Ether?

  • What is Bitcoin?

  • How do I get my coin listed?

  • I want to trade for a coin/token you guys don’t have listed. What can I do?

  • What is an altcoin?

  • What is mining?

  • What is a cryptocurrency wallet?

• Trading (4)

  • How do I make large volume trades?

  • How do I buy a coin/token?

  • How do I sell a coin/token?

  • How do I use a promo code?

• Legal and Security (4)

  • What is 2 factor authentication?

  • What are the verification tiers?

  • How safe is ATAIX?

  • I lost/broke my phone and can no longer retrieve my 2FA code to login. What do I do?

• Other Services and Inquiries (4)

  • What is OTC trading?

  • How does an IEO work?

  • What if I have a specific problem on my account or my problem isn’t addressed in the FAQ?

  • How does the referral program work?