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Frequently asked questions

Legal and Security
What are the verification tiers?
Deposits and Withdrawals
How do I deposit a coin with only an address?
Deposits and Withdrawals
How do I deposit a coin with an address and an additional message?
Legal and Security
I lost/broke my phone and can no longer retrieve my 2FA code to login. What do I do?
Getting Started
How do I sign up for an ATAIX account?
Getting Started
How do I get a Tier 1 verification?
  • Getting Started (11)
    • How much does ATAIX charge in trading fees?
    • How do I start trading?
    • What is ATAIX?
    • What is cryptocurrency?
    • What is blockchain?
    • I don’t know much about crypto, but want to begin trading.
    • Will I be taxed on my cryptocurrency gains?
    • How do I sign up for an ATAIX account?
    • How do I get a Tier 1 verification?
    • What do I need for a Tier 1 verification?
    • How do I withdraw Euros?
  • Deposits and Withdrawals (13)
    • How do I deposit a coin with only an address?
    • How do I deposit a coin with an address and an additional message?
    • How do I withdraw a coin with only an address?
    • How do I withdraw a coin with an address and an additional message?
    • How do I do a card transfer?
    • How do I do a wire transfer?
    • How do I deposit Euros?
    • How do I deposit via Skrill?
    • How do I deposit via Neteller?
    • How do I withdraw using Skrill?
    • How do I withdraw using Neteller?
    • How do I withdraw through a wire transfer?
    • What do the withdrawal statuses mean?
  • Coins and Tokens (5)
    • How do I get my coin listed?
    • I want to trade for a coin/token you guys don’t have listed. What can I do?
    • What is an altcoin?
    • What is mining?
    • What is a cryptocurrency wallet?
  • Trading (4)
    • How do I make large volume trades?
    • How do I buy a coin/token?
    • How do I sell a coin/token?
    • How do I use a promo code?
  • Legal and Security (4)
    • What is 2 factor authentication?
    • What are the verification tiers?
    • How safe is ATAIX?
    • I lost/broke my phone and can no longer retrieve my 2FA code to login. What do I do?
  • Other Services and Inquiries (4)
    • What is OTC trading?
    • How does an IEO work?
    • What if I have a specific problem on my account or my problem isn’t addressed in the FAQ?
    • How does the referral program work?
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ATAIX operates in accordance with the EU licences: Providing services of exchanging a virtual currency against a fiat currency. Providing a virtual currency wallet service. EuroToken OÜ, Roosikrantsi tn 2-K468, Tallinn, 10119, Estonia

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